Anyone can ask prospiq to exclude their contact information from our enrichment results. The request is binding on us, free, and processed quickly. This page explains the mechanism for both individuals and our customers.
For individuals
If you've discovered that your business contact information appears in prospiq's results and you want it removed, here's what to do.
Send a request
Email privacy@prospiq.net with:
- The email address you want excluded
- Optionally, your name and the company you work for
- A subject line including "opt-out" so we route it correctly
You don't need to explain why. The request itself is sufficient.
What happens
- We acknowledge receipt within one business day
- The email is added to our suppression list
- Any future enrichment lookup that would have returned that email will return nothing instead — including from existing customer accounts who have already enriched you in the past
What this doesn't do
The opt-out applies to future enrichment requests through prospiq's product. It doesn't recall contact data that customers have already pulled and stored in their own systems. To stop those customers from contacting you, you'd need to opt out separately with them — usually through the unsubscribe link in any email they send you.
How long it takes
Suppression-list additions are effective within 72 hours of acknowledgment, usually much faster.
Verifying the request
If the request looks suspicious — for example, someone trying to suppress a competitor's email — we may ask for verification before processing. We don't require formal ID; a simple confirmation from the email address being suppressed is usually enough.
For our customers
If a contact you've reached out to opts out of your campaigns directly with you, that's between you and them — you're obligated to honor it under your own privacy policy and applicable marketing law. prospiq's suppression list is separate; you have to maintain your own.
That said, if you receive a clear opt-out request that you want us to also apply at the prospiq level (so the contact doesn't get re-enriched by your team or anyone else's), forward it to privacy@prospiq.net and we'll add the email to our suppression list.
We won't reveal whether a specific email has been opted out — even to you. Doing so would let a sufficiently determined party probe the suppression list to find who's been removed, which would defeat the purpose. If you re-enrich a contact who's opted out, you'll just see no result returned.
Erasure under GDPR / DPDP
The opt-out request above also functions as a request for erasure under GDPR Article 17 and the corresponding DPDP provisions. We process them the same way regardless of whether they're framed as opt-outs or erasure requests.
If you specifically want a formal erasure response (acknowledging the legal basis of the request, confirming what was erased, etc.), say so in your email and we'll provide it.
Why we have an opt-out at all
We could argue that B2B professional contact information isn't subject to the same opt-out machinery as consumer data. We don't make that argument because it strikes us as the wrong defense. People have a reasonable expectation that they can ask to be excluded from a database that surfaces them to outbound sales — and our answer should be yes, not "you don't legally have to be removed."
The opt-out is non-negotiable. It costs us nothing. It's the right behavior.