prospiq doesn't make refunds complicated. If something's gone wrong on our end, we fix it. If you've changed your mind, we'll work with you.
When we issue refunds
Billing errors
If you were charged for something you shouldn't have been — a plan you cancelled before renewal, a duplicate charge, a tier change that didn't apply correctly — we'll refund the difference in full. Email support with the invoice number and we'll resolve it within a few business days.
First-month refunds
If you sign up for a paid plan and decide within seven days of your first payment that prospiq isn't right for you, we'll refund that first payment in full. This applies once per customer — not on plan changes or renewals.
To qualify, just send an email within the seven-day window. No questionnaires, no retention calls.
Annual plan refunds
Annual plans are billed up front for twelve months. If you cancel mid-term, we'll refund the unused months on a pro-rated basis, minus any discount you received versus monthly billing.
For example: if you paid for a year of Growth at the yearly rate ($47/month × 12 = $564) and cancel after three months, we refund nine months at the yearly rate ($423), not nine months at the monthly rate.
Service failures
If prospiq is down for an extended period, or our service materially fails to deliver what was promised, we'll issue credits to your account or refund a portion of your plan fee. We handle these case by case — email support with details.
When we don't issue refunds
Used credits
Credits charged for verified data we successfully returned are not refundable on a per-lookup basis. The verification was real, the data was correct at the time, and the credit was spent on a service that worked.
If you believe a credit was charged in error — we returned an address that clearly wasn't verified, or the charge happened on a lookup that should have come back empty — email support. We'll review the specific case manually and reverse it if we agree.
Past billing cycles
We don't refund a paid plan months after the fact if you simply didn't use it. If you signed up, got billed, and forgot about the account, the first-month policy still gives you seven days to flag it. After that, the plan is non-refundable retroactively.
Discounts already applied
If you redeemed a discount code (like the early-access 50% off), we won't refund the difference if the price changes or a better discount appears later.
How to request a refund
Email support with:
- The email address on your account
- The approximate date of the charge
- The reason you're requesting a refund
We aim to respond within one business day. Most refunds are processed within five to seven business days after approval, depending on your bank.
Cancelling vs refunding
Cancelling your plan stops future charges but doesn't refund past ones. If you want both — stop being billed AND get your money back — say so in your refund request. Otherwise we'll assume you want one or the other.