Customer Experience Executive

Customer Success Executive

ABOUT PROSPIQ

prospiq is a verified email intelligence platform — we make outreach faster, cleaner, and actually deliverable. We work with B2B sales and growth teams who are tired of bounced emails and wasted effort.

We're early-stage and moving fast. Everyone here owns their work and is expected to think, not just execute.

THE ROLE

Own prospiq's customer relationships — every interaction, every resolution, every touchpoint.

We are at a stage of growth — our customer base is expanding and the experience we deliver at every stage is as critical as the product itself. This role is for someone who treats every customer interaction as a strategic touchpoint, resolves issues before they escalate, and consistently finds ways to deepen the value customers get from prospiq.

This role is open to recent college graduates only. It begins as a paid 1-month internship with a certificate of completion. Candidates who demonstrate strong performance will receive a Pre-Placement Offer (PPO) to transition into a full-time role.

WHAT YOU'LL DO

• Serve as the primary point of contact for customers across email and chat — responding with clarity, speed, and ownership
  
• Resolve issues end-to-end: diagnose, coordinate internally, and follow through until fully closed
  
• Own the onboarding experience — ensure every new customer reaches value quickly and confidently
  
• Track and report on CX metrics — response times, resolution rates, and CSAT — and take accountability for them
  
• Identify recurring pain points and surface them proactively to product and operations with enough context to act on
  
• Spot retention risks and expansion opportunities within the customer base and move on them before they become problems or missed revenue
  
• Ensure customers are always receiving a consistent, well-considered experience — including how they are communicated to, guided, and supported at every stage of their journey
  
• Maintain accurate CRM records — interactions, issues, resolutions, and account health
  

WHAT WE'RE LOOKING FOR

Required

• Exceptional written and verbal communication — precise, professional, and calibrated to the customer
  
• Strong problem-solving instinct — you ask the right questions before reaching for solutions
  
• Ability to hold multiple customer contexts simultaneously without losing detail or urgency
  
• High ownership by default — you follow through without being chased
  

Preferred

• Experience with a B2B SaaS product — you understand the customer expectations that come with it
  
• Working knowledge of CX/CRM platforms and customer health frameworks
  
• Familiarity with CS concepts: onboarding, churn reduction, NPS, CSAT, and expansion revenue
  

PERKS

• 5-day work week — you deserve proper weekends and a real life
  
• Generous leave policy
  
• Fully remote and flexible
  

WHAT YOU'LL GAIN

For someone who takes customer relationships seriously, this role offers rare depth of ownership in a product category with real and growing demand.

• End-to-end ownership of the customer experience — your decisions directly shape retention, satisfaction, and expansion
  
• A compensation structure that reflects our confidence in our employees
  
• Direct visibility with the founding team — your customer insights inform product direction and company priorities
  
• A culture where results earn advancement — not office politics
  
• A clear path into a senior customer success or leadership role as prospiq scales